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Summary

Remote Crew is seeking a dynamic Tecnhical Customer Success Manager to lead the post-sales lifecycle of a portfolio of customers. You will work closely with customers to ensure they achieve measurable results in sales effectiveness, productivity, and revenue growth. Your role will be key in building and maintaining long-term partnerships with senior executives, securing retention, and driving customer success. This is a unique opportunity to work at the intersection of product, customers, and sales, gaining exposure to a fast-paced and growth-oriented environment.

Salary: up to $60k/year \\ Remote (Brazil or Argentina)

Responsabilities 
 

• Customer Engagement & Retention: Lead the engagement strategy and promote retention by ensuring the successful adoption of our client's solutions.
• Strategic Consulting: Act as a trusted advisor for customers, aligning their business objectives with the platform's capabilities.
• Relationship Building: Cultivate relationships with key decision-makers, including senior executives, to ensure alignment on business outcomes and drive long-term partnerships.
• Monitor & Maintain Customer Health: Use data to proactively monitor usage trends and customer health, intervening to improve outcomes and ensuring overall satisfaction.
• Product Expertise: Conduct Quarterly Business Reviews (QBRs), highlighting value delivered and recommending additional features that could enhance customer success.
• Training & Enablement: Lead rollouts of new features, providing comprehensive training and ongoing support to users.
• Usage Tracking: Track and report on product usage, addressing potential areas of improvement to enhance adoption and minimize churn.
• Feedback Loop: Act as the liaison between the customer and product teams, providing critical feedback that can influence product enhancements.

Requirements 

• Industry Knowledge: Extensive experience with enterprise software solutions, particularly in CRM, Marketing Automation, BI/Analytics, or similar complex data applications.
• Salesforce experience is a mandatory requirement (certification is a plus)
• Customer Success Expertise: Several years of experience in customer success management, management consulting, sales operations, or technical account management within an enterprise environment
• Technical Aptitude: Ability to engage in detailed technical conversations, guiding clients through the configuration and customization of the platform to meet their business needs.
• Presentation Skills: Proven ability to create and deliver impactful presentations, articulating value propositions to both technical and business stakeholders.
• Solution-Oriented: Experience demonstrating and configuring complex enterprise solutions that address key client challenges and deliver measurable value.
• Communication: Excellent written and verbal communication skills, with the ability to influence and lead strategic discussions with senior leaders.
• Team Player: Motivated to work collaboratively with cross-functional teams to drive customer success initiatives and improve the overall customer experience.
• Proactive & Self-Driven: A sense of ownership, an eagerness to learn, and the drive to deliver exceptional results with minimal oversight.